Third-Party Accounts

Some online services and web applications, like Instagram, Facebook, and Snapchat, let you protect your account with a mobile-generated passcode. Use Duo Mobile to generate these passcodes, and keep all your accounts in one app.

Be sure to save any recovery information given to you by the application when you set up two-factor authentication, and enable account backup and restore in Duo Mobile if you set it up to generate passcodes for logging into these applications.

If you become locked out of those services and don't have a backup of your accounts in Duo Mobile, you'll need to contact the support team for that application or perform the account recovery process for each of those third-party applications.

Duo does not have access to your third-party accounts or account credentials and cannot assist in account recovery beyond Duo Mobile backup and restore.

Duo Mobile Support for OTP Authentication

There is no need to sign-up for an organizational account on duo.com if you only want to protect your personal accounts.

Third-Party Account Setup

  1. Install Duo Mobile for iPhone/iOS or Android.
  2. Follow the instructions to turn on two-factor authentication (sometimes called two-step verification) for your account using an authenticator app. Ignore any mentions of Google Authenticator or other mobile applications — you'll be using Duo Mobile instead.
  3. When configuring the authenticator app in your application you'll usually be shown a barcode to scan. Open Duo Mobile and tap the "+" icon or the "Add Account" button to add a new account.
    Duo Mobile Account Activation
  4. Use Duo Mobile to scan the application's barcode shown on your screen.
    Third Party Account Configuration
    Most services also offer a secret key that you can enter if you can't scan the barcode. Tap the "No Barcode?" button and select an account type from the list. Use the "Account" field to name the account (e.g. "Dropbox", "joe@gmail.com", etc.). Type the application's secret key into the "Key" field on your phone.
  5. Finally, tap the indicator next to the account name in Duo Mobile to generate a passcode which expires in 30 seconds. Type the passcode (without a space) into the application's verification prompt on your computer to verify that the passcode generator is working properly. Then click "Next" or "Finish" or whatever link completes authenticator app registration.
    Third Party Account Verification

Using Passcodes

Now you'll use the Duo Mobile app to generate a new passcode if you're asked for one when you log into your account. If you need to use the passcode from Duo Mobile in another mobile app simply tap the passcode to copy the currently shown code and paste it into the other app.

Backup and Restore

Please note: because we use the most secure storage methods on your device, if you wipe data from your device, or upgrade your device, you will need to recover your third-party accounts from a previous backup with Duo Restore, or reprovision your accounts. It is not possible to export third-party accounts from Duo Mobile, nor can Duo Support help recover accounts in Duo Mobile without a backup.

We strongly recommend setting up backup or recovery access to your third-party accounts if the application provides it, e.g., a phone number or backup code, in case there is an issue restoring from Duo Mobile's third-party account backup (like if you forget your recovery password).