Logging In With the Citrix Receiver Client

Depending on how your company configured Duo authentiication, you may or may not see a “Passcode” field when using the Citrix Receiver client.

If Receiver only prompts for a password, like so:

After you submit your login information an authentication request is automatically sent to you via push to the Duo Mobile app or as a phone call.

Alternatively you can add a comma (“,”) to the end of your password, followed by a Duo passcode or the name of a Duo factor. Here's how:

Type... To...
password,passcode Log in using a passcode, either generated with Duo Mobile, sent via SMS, generated by your hardware token, or provided by an administrator.
Examples: "mypass123,123456" or "mypass123,1456789"
password,push Push a login request to your phone (if you have Duo Mobile installed and activated on your iPhone, Android, Windows Phone, or BlackBerry device). Just review the request and tap "Approve" to log in.
password,phone Authenticate via phone callback.
password,sms Get a new batch of SMS passcodes.
Your login attempt will fail — log in again with one of your new passcodes.

You can also add a number to the end of these factor names if you have more than one device registered. For example, push2 will send a login request to your second phone, phone3 will call your third phone, etc.


Examples

To use Duo Push if your password is "hunter2", type:

hunter2,push

To use the passcode "123456" if your password is "hunter2", type:

hunter2,123456

To send new SMS passcodes to your second phone if your password is "hunter2", type:

hunter2,sms2

If Receiver does prompt you for a "Passcode" as shown:

Use the "Passcode" field to tell Duo how you want to authenticate. Here's how:

Type... To...
A passcode Log in using a passcode, either generated with Duo Mobile, sent via SMS, generated by your hardware token, or provided by an administrator.
Examples: "123456" or "1456789"
push Push a login request to your phone (if you have Duo Mobile installed and activated on your iPhone, Android, Windows Phone, or BlackBerry device). Just review the request and tap "Approve" to log in.
phone Authenticate via phone callback.
sms Get a new batch of SMS passcodes.
Your login attempt will fail — log in again with one of your new passcodes.

You can also add a number to the end of these factor names if you have more than one device registered. For example, push2 will send a login request to your second phone, phone3 will call your third phone, etc.


Examples

To send a Duo Push request to your primary phone, type:

push

To send a Duo Push request to your secondary phone, type:

push2

To use the passcode "123456", type:

123456

To send new SMS passcodes to your second phone, type:

sms2