Logging In With the Citrix Receiver Client
Depending on how your company configured Duo authentication, you may or may not see a “Passcode” field when using the Citrix Receiver client.
Password with Automatic Push
If Receiver only prompts for a password, like so:
After you submit your login information, an authentication request is automatically sent to you via push to the Duo Mobile app or as a phone call.
Alternatively, you can add a comma (“,”) to the end of your password, followed by a Duo passcode or the name of a Duo factor. Here's how:
| Type... | To... |
|---|---|
| password,passcode | Log in using a passcode, either generated with Duo Mobile, sent via SMS, generated by your hardware token, or provided by an administrator. Examples: mypass123,123456 or mypass123,1456789 |
| password,push | Push a login request to your phone (if you have Duo Mobile installed and activated on your iOS or Android device). Just review the request and tap "Approve" to log in. |
| password,phone | Authenticate via phone callback. |
| password,sms | Get a new batch of SMS passcodes. Your login attempt will fail — log in again with one of your new passcodes. |
You can also add a number to the end of these factor names if you have more than one device registered. For example, push2 will send a login request to your second phone, phone3 will call your third phone, etc.
Examples
To use Duo Push if your password is "hunter2", type:
To use the passcode "123456" if your password is "hunter2", type:
To send new SMS passcodes to your second phone if your password is "hunter2", type:
The comma is Duo's default separator character between your password and the Duo factor. Your administrator may have changed this to a different character. Be sure to follow the instructions sent to you by your organization if they differ from what's shown here.
Passcode for Factor Selection
If Receiver does prompt you for a "Passcode" as shown:
Use the "Passcode" field to tell Duo how you want to authenticate. Here's how:
| Type... | To... |
|---|---|
| A passcode | Log in using a passcode, either generated with Duo Mobile, sent via SMS, generated by your hardware token, or provided by an administrator. Examples: 123456 or 1456789 |
| push | Push a login request to your phone (if you have Duo Mobile installed and activated on your iOS or Android device). Just review the request and tap "Approve" to log in. |
| phone | Authenticate via phone callback. |
| sms | Get a new batch of SMS passcodes. Your login attempt will fail — log in again with one of your new passcodes. |
You can also add a number to the end of these factor names if you have more than one device registered. For example, push2 will send a login request to your second phone, phone3 will call your third phone, etc.
Examples
To send a Duo Push request to your primary phone, type:
To send a Duo Push request to your secondary phone, type:
To use the passcode "123456", type:
To send new SMS passcodes to your second phone, type: