Duo Mobile on Windows Phone
Application support for Duo Mobile on Windows Phone ended January 1, 2019, and the app was removed from the Windows Store on March 10, 2020. On December 10, 2019, the Windows Phone operating system officially reached end-of-life status, meaning Microsoft is no longer providing security updates for any Windows Phone devices.
Duo no longer provides troubleshooting assistance for Windows Phone devices. These instructions remain available for users who installed and activated the Duo Mobile app prior to March 2020. Learn more...
Supported Platforms: This version of Duo Mobile was supported on Windows Phone 8 and greater..
Duo Push is the easiest and quickest way of authenticating. You'll get a login request sent to your phone — just press Approve to authenticate.
If you get a login request that you weren't expecting, press Deny to reject the request. You’ll be given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request without reporting it.
Duo Push and Notifications
You can respond to Duo Push requests from the Windows Phone lock screen or banner notification.
Swipe down on the Duo Mobile banner notification received when your screen is unlocked to approve or deny the request.
Just tap the key icon to get a one-time passcode for login. This works anywhere, even in places where you don't have an internet connection or can't get cell service.
Adding Accounts to Duo Mobile
During the setup process you'll see a barcode to scan (it looks like this).
Tap "Add Account" (or the plus button in the upper right). Scan the barcode to add the account to Duo Mobile.
Duo Mobile supports third-party TOTP accounts, like Google and Dropbox. Learn more »
Delete an account by tapping the Edit button in the upper left. Then tap the delete icon, tap "Delete", and confirm the deletion.
Pull to Refresh
Check for authentication requests by pulling the account list down. Duo Mobile automatically checks for authentication requests, but if you think you have missed a request, then tap the list of accounts and pull down to refresh.
Backup & Restore
It is not currently possible to backup and restore your registered Duo Mobile accounts on Windows Phone.